Legal · Hair Scissors Australia
Terms of Sale
Last updated: 16 October 2026
These Terms of Sale apply when you use www.hairscissors.com.au (the site) or buy from it. The seller is Nippon Shears Pty Ltd ACN 641 863 578 acting as trustee for The Adams Scissor Trust ABN 68 501 252 754, trading as HairScissors (we, us, our). You means the person using the site or placing the order.
Read these terms with the product page, the checkout and our Shipping, Returns and Privacy pages. Nothing in these terms limits your rights under the Australian Consumer Law (ACL).
The short version
- Payment is through PayPal. Prices are in AUD and include GST.
- We deliver to Australian addresses only. Standard delivery is A$6, free when your products total more than A$89. Express is A$9.95.
- Change of mind: contact us within 14 days of delivery. The item must be unused and complete in its original packaging. You pay return postage, the original delivery charge is not refunded, and a 10% restocking fee applies.
- Faulty items are handled under the ACL. We pay return postage for a confirmed fault.
- Questions: hello@japanscissors.com.au.
Part A. Important notices and product safety
1. Product safety
1.1 Professional shears, thinners and razors are sharp cutting tools. Used carelessly, they can cause serious injury.
1.2 Our tools are for use by people aged 18 or over, or by apprentices and students under qualified supervision. Keep them away from children.
1.3 Store every tool closed, in its case, pouch or holster, and out of reach when not in use.
1.4 Handle with care. Open and close the blades under control, carry them closed and never try to catch a falling tool. Do not test an edge on skin. Change razor blades with care and put used blades in a sharps container.
1.5 Keep up maintenance. Wipe the blades clean and dry after use, oil the pivot and set tension as the maker recommends. Do not sharpen a professional edge at home. Use a sharpener experienced with the blade type.
1.6 Long hours of cutting can contribute to repetitive strain on the hand, wrist and shoulder. Choose a size and handle that suit your hand and technique, take breaks, and get medical advice if pain continues.
2. Professional tool disclaimer
2.1 Product descriptions, buying guides, care notes and size advice on the site are general information. They are not advice for your particular work, hand or health.
2.2 Specifications such as steel type, hardness and manufacturing method come from the maker or supplier. We take care to show them accurately. Beyond what the listing states, or what we confirm to you in writing for your order, we do not promise any further specification. Your ACL right to receive goods that match their description is not affected.
2.3 A Japanese brand or model name does not by itself mean the product was made in Japan. If country of manufacture matters to you, check the product page or ask us before ordering.
2.4 Choosing the right tool for your work is your responsibility: type, size, hand, handle and set contents. Ask us before you buy if you are unsure. A tool that turns out to be the wrong size or style for you is not faulty. It falls under change of mind (section 11).
3. Eligibility
To order, you must be at least 18, able to enter a binding contract, and authorised to use the PayPal account or payment method you pay with.
Part B. Purchasing
4. Orders and contract formation
4.1 Product pages invite you to order. When you complete payment at checkout, you make an offer to buy the items in your order.
4.2 A contract forms when your PayPal payment has been completed and we have sent your order confirmation email.
4.3 We may decline an order, or cancel it before dispatch, if:
- the item is unavailable;
- a price or listing contains an obvious error (section 6.4);
- we reasonably suspect fraud or an unauthorised payment;
- the order exceeds the quantity limits shown at checkout; or
- we cannot deliver to the address (section 7).
If we cancel after you have paid, we refund the full amount to your original PayPal payment.
4.4 To change or cancel an order, contact us as soon as possible with your order number. Once an order has been packed or dispatched, we may not be able to change it.
5. Product information
5.1 Product images are illustrative. Finish, colour, markings, packaging and accessories can vary slightly between batches, and screens show colour differently.
5.2 Sizes are shown in inches as stated by the maker. Makers measure differently: some state the overall length, others the distance from the blade tip to the pivot screw. Ask us if the measurement matters for your work.
5.3 Many tools come in right- and left-handed versions. Selecting the correct hand is your responsibility; check the variant before you pay.
5.4 Set contents are as listed for the selected variant. Check the model, SKU, hand and length before you pay.
6. Pricing and payment
6.1 Prices are in Australian dollars (AUD) and include GST. Your order confirmation email is your tax invoice.
6.2 Prices and delivery charges can change until you complete checkout. Checkout shows the full total, including delivery, before you pay. That is the amount you are charged.
6.3 Payment is made through PayPal and processed by PayPal under its own terms. The PayPal window shows the ways you can pay. We do not receive or store your card details.
6.4 If a price or listing contains an obvious error, we will contact you before dispatch. You can choose to pay the correct price or cancel the order for a full refund.
7. Delivery and shipping
7.1 We deliver to addresses in Australia only. The checkout does not accept addresses outside Australia, and we do not ship internationally.
7.2 Delivery charges:
- Standard: A$6. It is free when your products total more than A$89.
- Express: A$9.95.
Checkout shows the charge before you pay.
7.3 Checkout shows estimated handling and arrival times. These are estimates, not guarantees. Carrier delays can occur.
7.4 Check your delivery address and contact details before paying. If a parcel cannot be delivered because the details were wrong, contact us. We will arrange to resend it, and you may need to pay the extra postage.
7.5 When your order is dispatched, we email you the tracking details if the carrier provides them.
7.6 Risk in the goods passes to you on delivery to your address. Ownership passes when we receive full payment.
7.7 Report these to us promptly:
- a parcel that has not arrived by the estimated time;
- a parcel that arrives damaged, or with items missing.
For visible damage, email us photos of the parcel and packaging, ideally within 48 hours of delivery.
Part C. Consumer guarantees and returns
8. Your rights under the Australian Consumer Law
8.1 Our goods come with guarantees that cannot be excluded under the ACL.
8.2 For a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.
8.3 If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have them repaired or replaced.
8.4 A major failure includes a tool that is unsafe, that is significantly different from its description, or that has a problem that would have stopped a reasonable buyer from buying it. For a minor failure, we may choose to repair or replace the item, or to refund it.
8.5 These rights sit alongside, and are not limited by, our change-of-mind policy or any maker’s warranty.
9. What is and is not a fault
9.1 Faults include manufacturing defects such as a flawed or cracked blade, a defective pivot or handle, or an item that does not match its description.
9.2 Not faults:
- normal wear, including an edge that dulls with use;
- damage from a drop, an impact or corrosion;
- damage from cutting anything other than hair;
- damage from incorrect sharpening, modification or poor maintenance;
- tension that needs adjusting;
- choosing the wrong size, hand or style.
9.3 Some parts wear with normal use and are not covered once worn. These include finger inserts, tension keys, cleaning cloths, oil, blade guards and razor blades. If one arrives faulty or missing, tell us.
10. Making a claim for a faulty item
10.1 Email hello@japanscissors.com.au with:
- your order number and the SKU;
- a description of the problem;
- clear photos, or a short video showing the fault.
We aim to reply within 2–3 business days.
10.2 Please wait for our instructions before sending anything back. We may need to inspect the item, or have it inspected by the maker.
10.3 If we confirm a fault, we pay the return shipping and provide the ACL remedy that applies.
11. Change-of-mind returns
11.1 The ACL does not require a refund for a change of mind. We offer one on these conditions.
11.2 Time limit. Contact us within 14 days of delivery, with your order number, before you send anything back.
11.3 Condition. The item must be unused and undamaged, in its original packaging, and returned with all accessories, inserts and paperwork.
11.4 Postage. You pay the return shipping. We recommend a tracked service. The item is your responsibility until it reaches us. The original delivery charge is not refunded.
11.5 Restocking fee. A restocking fee of 10% of the item price is deducted from your refund.
11.6 Refund. We refund to your original payment method (PayPal) within 5–7 business days of receiving and inspecting the item.
11.7 Exclusions. Change of mind does not apply to:
- items that have been used, or tested on hair;
- returns requested more than 14 days after delivery;
- personalised or custom orders;
- opened hygiene products, such as razor blades;
- items sold as final sale or clearance.
Your ACL rights still apply to all of these items.
11.8 Exchanges. To change a size or model, return the item under this section and place a new order.
11.9 If a returned item does not meet these conditions, we will contact you about it before deciding the next step.
12. Warranty and after-sales
12.1 Some makers give their own warranty. Its terms vary by brand. Email us to ask about one.
12.2 A maker’s warranty is in addition to your rights under the ACL. It does not replace them.
12.3 For care and tension questions after you buy, contact us.
Part D. Promotions
13. Promotions and discount codes
13.1 Our checkout does not currently accept discount or promotional codes.
13.2 If we run a promotion or giveaway, its own terms will be published with it. Those terms apply together with these terms.
Part E. Website use
14. Licence to use the site
You may use the site to browse, compare and buy products for your own or your business’s use. You may not copy, republish or sell site content except as the law allows or with our written permission.
15. Prohibited conduct
When using the site, you must not:
- break the law;
- give false order or payment details;
- interfere with the site, the checkout or their security;
- scrape or harvest content or data with automated tools;
- upload malicious code;
- use the site to send spam or to harass anyone.
16. No customer accounts
The site has no customer accounts or logins. Your order is linked to the email address you give at checkout. Your order confirmation email contains a private link to your order. Keep that email and link private. The Track an Order page explains how to find it.
17. Intellectual property
17.1 The site’s text, photographs, graphics and layout, and the HairScissors name and logo, belong to us or our licensors. They are protected by the Copyright Act 1968 (Cth) and other laws.
17.2 Brand names we sell belong to their respective owners and are protected under the Trade Marks Act 1995 (Cth) and other laws. These include Ichiro, Juntetsu, Mina and Yasaka. Showing a brand on the site does not mean its owner endorses the site.
18. Feedback and reviews
18.1 The site does not currently publish customer reviews.
18.2 Feedback you send us by email goes to us privately. Please describe your genuine experience.
18.3 We will ask your permission before publishing your words or your name.
19. Third-party services and links
19.1 We use third-party providers for hosting, payment (PayPal), email and delivery. Each provider receives only what it needs to do its part.
19.2 Links to other websites, such as a carrier’s tracking page or the ACCC, are provided for convenience. We are not responsible for the content or practices of those sites.
Part F. Privacy and communications
20. Privacy
20.1 We handle personal information in line with our Privacy Policy and the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
20.2 You can:
- ask what personal information we hold about you;
- request access to it, or correction of it;
- ask how we use it;
- make a privacy complaint.
20.3 If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
21. Electronic communications
21.1 You agree to receive order confirmations, tax invoices, dispatch notices and other order messages by email. Under the Electronic Transactions Act 1999 (Cth), these have the same effect as written notices.
21.2 We send marketing email only if you have agreed to receive it, in line with the Spam Act 2003 (Cth). Every marketing email includes a way to unsubscribe.
22. Scam awareness
22.1 Our contact email is hello@japanscissors.com.au.
22.2 We will never ask for your card number, PayPal password or one-time codes by email, phone or message. Payment is made only in the PayPal window at our checkout.
22.3 If a message claiming to be from us looks suspicious, forward it to us before acting on it. You can report scams to Scamwatch.
Part G. Liability
23. Australian Consumer Law preserved
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, that you have under the ACL or another law and that cannot lawfully be excluded.
24. Limit of liability for non-consumers
If you are not a consumer under the ACL, our total liability to you for any claim about an order is limited to the greater of:
- the price you paid for the goods concerned; or
- A$100.
This limit applies to the extent the law allows.
25. Exclusions
Subject to section 23, and to the extent the law allows, we are not liable for loss arising from:
- lost profits, lost income or business interruption;
- any indirect or consequential loss;
- using a tool against the safety, care or maker instructions;
- relying on general information on the site without checking it for your circumstances.
26. Indemnity
You indemnify us for loss we suffer because you broke Part E of these terms or used the site unlawfully. This does not apply to the extent the loss was caused by us.
27. Events outside our control
We are not responsible for a delay or failure caused by events beyond our reasonable control. Examples include carrier disruption, severe weather, natural disasters, industrial action, outages of payment or hosting services, and government action. We will tell you if such an event affects your order. If we cannot fulfil the order, we will refund you.
28. Complaints and disputes
28.1 If something has gone wrong, email hello@japanscissors.com.au with “Complaint” in the subject line and your order number. We aim to respond within 2 business days and to work with you on a fair outcome.
28.2 If we cannot resolve it together, you can contact your state or territory consumer protection agency or the ACCC. We are also open to mediation.
29. Governing law
These terms are governed by the laws of Western Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia. Consumer protection laws of your own state or territory still apply to you.
Part H. General
30. Changes to these terms
We may update these terms from time to time. The “Last updated” date at the top shows the current version. The version published when you place an order applies to that order.
31. Notices
We send notices to the email address you gave at checkout. You can send notices to us at hello@japanscissors.com.au.
32. Severability
If any part of these terms is invalid or unenforceable, it is read down or severed. The rest of the terms continue to apply.
33. Waiver
If we do not enforce a right straight away, we have not waived it.
34. Assignment
We may transfer our rights and obligations under these terms to a related entity, or to a buyer of the business, if your rights are not reduced. You may not transfer yours without our written consent.
35. Entire agreement
Together, these make up the whole agreement between you and us about your order:
- these terms;
- the product listing for your order;
- your checkout and order confirmation;
- the Shipping, Returns and Privacy pages.
36. Interpretation
In these terms:
- “business day” means Monday to Friday, excluding public holidays in Western Australia;
- “writing” includes email;
- “including” means including without limitation;
- all amounts are in Australian dollars;
- headings are for convenience only.
37. No partnership
Nothing in these terms creates a partnership, joint venture, agency or employment relationship between you and us.
38. Survival
Terms that by their nature continue after an order is complete continue to apply. These include Parts C and G and sections 17 and 20.
Contact details
- Seller: Nippon Shears Pty Ltd ACN 641 863 578 acting as trustee for The Adams Scissor Trust ABN 68 501 252 754, trading as HairScissors
- Email: hello@japanscissors.com.au
- Contact page: www.hairscissors.com.au/pages/contact-us
- Complaints: email us with “Complaint” in the subject line. We aim to respond within 2 business days.